Key Activities:
-
Conduct surveys, focus groups & interviews
-
Understand culture and organization
-
Conduct stakeholder and influencer analysis
-
Assess change readiness at each level, by role
-
Validate analysis findings
Deliverables:
- WorkWise ProfilerTM
- Change Readiness Assessment
Communicate the basics:
who, what, why, where, when & how...
don't leave people guessing.
Engage stakeholders, influencers and "super"
end-users early in the process. People support
change they help create.
Key Activities:
-
Define use cases: 'as-is' and 'to be' processes
-
Define the strategy and approach
-
Align organization with the initiative at each level, by role
-
Craft and execute Change Enablement Plan
Deliverables:
Paint the picture of what success looks like and what the value is to all levels of the organization.
Leverage individuals who energize the
organization, delivering targeted messaging
in new and exciting ways.
Key Activities:
-
Refine/execute Change Enablement Plan
-
Participate in software prototype/feedback loop
-
Develop instructional design and curriculum
-
Continue to execute Change Enablement Plan
Deliverables:
- Change Toolkit
- Instructional Design
- Curriculum Development
Start building end-user competency and a
comfort level with the new solution prior to formal
training... learning is a journey, not an event.
Key Activities:
Deliverables:
-
eLearning
-
Train-the-Trainer
-
Training Delivery
Make the training meaningful to each end-user
and demonstrate the value to them so they will
be motivated to use the solution daily.
Key Activities:
-
Continue execution of the Change Enablement Plan
-
Analyze and measure metrics (surveys, interviews/case studies)
Deliverables:
Measure adoption and business metrics, review feedback from the field and take action as appropriate.
Key Activities:
-
Iterate and implement Reinforcement Plan
-
Provide advanced training as required to drive adoption
-
Refine and reinforce Change Enablement Plan
-
Optimize opportunities to add additional value
Deliverables:
- Change Reinforcement Plan (Post Go-live)
It is important to keep momentum going...
understand whats working and not working.
Help users over hurdles and reward those
who have embraced the change.
To get to the point where using a new tool
becomes a ritual or a habit requires discipline
and repetition... practice, practice, practice.
To practice effectively requires consistent
coaching and support.
There are many informal networks at play with powerful undercurrents that impact how change is consumed in an organization. In order to understand and harness that power, you must first understand the culture, the drivers of change and align all levels of the organization around them.
Consistently drive change to inspire good end
user habits that result in sustainable Business
Transformation!
